Swift efficient and helpful service for…
Swift efficient and helpful service for high quality products 🙂
I wanted a specific ring for…an engagement.
I wanted a specific ring for engagement. I was looking for a heart shaped diamond, I didn't want to use the usual high street jewelers and the site was easy to use. Despite some reservations whether to use Diamond Factory as I had never heard of them I decided to give it a go and was not disappointed. I must have been a pain as a customer but every email was answered promptly and every telephone call. The customer service was excellent all the way through the entire process. The ring had to be sent back for a resize, again it was completely hassle free, there was excellent communication throughout and they even made sure they sent the ring back next day delivery pre 9am once it had been resized as me and my fiancé were going away later that morning, so she could wear it on our trip away. I couldn't recommended Diamonds Factory enough and if you are on the fence as to whether or not you should try them, you should.