couldnt have been any better
My boyfriend and I came across the website on google when shopping for my engagement ring. Then we discovered they had a location in Liverpool. The first time we went we were greeted by Gill - a lovely lady with so much knowledge regarding diamond clarity and quality. We were offered a cup of tea, which was much appreciated when it was cold outside. I found the one I wanted. There was no hard sell or pressure. We paid the deposit and off we went very happy!
The second time we went which was when my ring was ready for collection. We were greeted by the lovely Barbara with a glass of red. Tried on the ring it was beautiful. We sat and had a chat for a bit. My other half paid and off we went. We were both very impressed with Gill and Barbara’s attentiveness and friendliness. My other half and I both said how relaxed we felt in there chatting away, we feel we received the best service. We love how you have to make an appointment and you get real 1-1 customer service in a beautifully decorated private office with a stunning view over The Mersey. We were able to splash out more on the platinum ring due to saving a few hundred pound by not shopping with a high street brand like Goldsmiths or Ernest Jones. We look forward to going back there for our wedding rings. Thank you both so much ladies. We hope you get to see this glowing review.
Can't rate them highly enough!
I've bought several items from DiamondsFactory and have to say I wouldn't shop anywhere else given their amazing prices and brilliant customer service. Sometimes buying online you have the issue of not knowing how something will look until you receive the item, however if you give them a call they're always more than happy to help. I've experienced this recently when looking for a necklace for my other half. Helena addressed any questions I had and went the extra mile to send some pictures of her wearing the item which resulted in a sale. I can't rate them highly enough!
I was nervous about ordering something…
I was nervous about ordering something as important/expensive as my eternity ring online but I just couldn't find exactly what I wanted elsewhere and the staff were so helpful, they answered all of my questions and made suggestions I hadn't thought of. I'm delighted with my ring!!
they were efficient and thorough and helped me choose the right diamond which was affordable
Excellent service, would recommend to anyone
Loved how easy it was to use the website, and I managed to get the quality diamond I wanted without having to research all the technical jargon. I thought the wait time for delivery was reasonable since they were making the ring and not just shipping it. I also thought it was good that they sent the ring even though the diamond quality paperwork was not ready, which shows they care about me as a customer. With the value and quality I received, we are planning to get both wedding rings from here also, and I have recommended that my best friend use this website for his wedding rings also. PS. The ring I ordered isn't the one in the description - my diamond was 0.4ct.
Excellent will buy again
The ring is great and is exceptionally well presented in a nice box and certified.