Refunds & Returns

Returns:

We want you to feel confident about purchasing with us, which is why our 30 days return policy gives you plenty of time to return your order if you're unhappy. Your item(s) must be in an unworn and pristine condition for a full refund or exchange and with the original tag attached or alongside the product. All returns will be assessed by our operations team prior to being accepted.

Assessment usually takes between 7-10 days to be processed.

Engraved items cannot be returned for credit or exchanged.

Bespoke and special orders are not eligible for return or exchange. Resized items are not eligible for return or exchange.

How to Return Your Jewellery

We offer a 30 day returns policy.

If you are sending your ring back to us for a one-time complimentary resizing, please write clearly what size you would like us to adjust your ring too. 

For security purposes, please use the original packaging to send your jewellery back to us or a similarly sized package. 

Please include a note in your package explaining the reason for your return. This will help us process your return faster.

Every item has to be returned using Royal Mail Special Delivery fully insured to our address:

Warning Do not under any circumstances write diamonds, The Diamonds Factory or diamond jewellery anywhere on the external packaging or address label of the parcel.

Repairs Procedure

Label the parcel to our repairs address:

You should package your item in the original box in which it was sent and include the accompanying certificates. Failing to do so could result in a delay in processing your return and, in the case of a refund, could result in a deduction from the refund amount.

You should send a covering letter inside your parcel. This should explain the reason you are sending your item to us.

Make sure you insure the parcel for the full amount of your order value.

Return the product by using a reputable and guaranteed postal service or courier company.

Send the tracking number and date of post to [email protected].

Warning Do not under any circumstances write diamonds, The Diamonds Factory or diamond jewellery anywhere on the external packaging or address label of the parcel.