Free Delivery

We offer free shipping to all UK destinations for all orders and free shipping for all international destinations, for all orders over £500(GBP) or equivalent amount in other currency. Shipping charges of 30€(EURO) or equivalent amount in other currency are applicable for all orders below 500€(EURO).

Signing For Your Parcel

It is very important to note that you will need to sign for your parcel when it arrives.

Insurance

We fully insure all of our deliveries up to the point when you sign for the delivery, but this will be outlined in our confirmation email.

Normal Delivery Times

Our delivery times depend on the time that our craftsman and master jewellers require to create your jewellery. All our products are individually labelled with specific delivery time given on product page, which may vary from following general guidelines.

Customisable Jewellery

Delivery times for all our customisable jewellery is approximately 2-3 weeks, depending on the number of hours required to complete the piece.

Bespoke Jewellery

Our bespoke jewellery delivery times are approximately 3-4 weeks. However, this time frame can vary, depending on the complexity and design of the piece.

Stock Items

All our in-stock items will be clearly labelled with the corresponding delivery time. Typically, when we do have items in stock, delivery is within 2-3 days.

Need Your Order Faster?

If you require your jewellery urgently, please get in touch with our Customer Care Team on 44 2071 383 672, or enter into a Live Chat

Office Collection (Strictly by Appointment):

Simply book an appointment to come and collect your order personally and avoid transit time. Kindly let us know your preferred day and time so we can book an appointment for you to collect. You can do this by calling 44 2071 383 672.

Note: You will be required to bring your Photo ID along with you when you come to collect your item. E.g.,: Driving license or Passport.

Delivery to Alternate Address:

If you wish to arrange the delivery of your item to an alternate address (other than your billing address), we will be more than happy to help you out. For such request, we require additional verification documents to safeguard our buyers from fraudulent activities. Details of these will be sent to you via email upon receipt of your request.

Order Update:

If you need to know the expected delivery date of an item email us on service@diamondsfactory.eu to check the progress of your order. We will try to meet any delivery requirements you may have.