Click & Collect
Click & collect is available for free from all Diamonds Factory and partner shops. Please be aware that for collections an appointment is required. To book an appointment simply contact a member of our customer care team or submit an online form.
In order to collect your order, you will be required to show photographic identification, such as a driver’s license or passport. Please note, your order needs to be collected within 90 days of delivery to the store. Any order not collected within 90 days of collection will automatically be canceled and subject to a 30% restocking fee of the full order value.
Please note that you’re unable to collect an order from the shops when using the V12 payment method.