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What is Klarna?

Klarna is one of the leading payment providers in Europe and a licensed bank that is fundamentally changing the payment experience for buyers and sellers. The company, founded in Sweden in 2005, enables online shoppers to handle outstanding payments immediately, later or in installments quickly, easily and securely. Klarna works with more than 130,000 retailers such as Asos, Spotify, MediaMarkt and Deutsche Bahn and currently employs more than 2,500 people in 14 countries. In 2014 Klarna took over Sofort GmbH; In 2017, Billpay GmbH was acquired. The company's investors include; Sequoia Capital, Bestseller Group, Atomico, VISA and Permira. More information can be found

Is it safe to shop online with Klarna?

Definitely! Shopping online couldn't be more secure than with Klarna. In a store, you can always touch and check the goods you want to buy before paying for them. We believe that online shopping should be no different. That's why Klarna purchase on account gives you the opportunity to check your goods first and pay later.

Our goal is to make shopping easier and safer - smooth. That is why we take drastic measures to protect you as a buyer against fraud and unreliable online retailers. Whenever you see the Klarna logo in an online store, you can be sure that the store is trustworthy and meets our strict requirements.

Klarna is also certified by TÜV Saarland and Trusted Shops. Certificates give you as a consumer positive indications of the quality of the services and products. The associations registered under "the TÜV" are known worldwide and the certificates promote the highest international reputation. TÜV Saarland has concentrated on customer-oriented services outside the traditional official fields of activity. Every year, TÜV Saarland ensures that our business model is serious and that Klarna offers secure payment methods through a detailed investigation.

Klarna has been a “Trusted Shops Authorized Partner” since 2011 and as an “authorized partner”, Klarna's processes are perfectly adapted to the Trusted Shops quality criteria. The Trusted Shops quality criteria are based on national and European laws that are important for online shopping. They take into account the current judgments and requirements of consumer protection organizations or go even further. Read more about the Trusted Shops seal of approval here.

In addition, Klarna Buyer Protection protects you with every purchase from Klarna. This is an agreement between you and Klarna that allows you to shop online safely. To ensure that the Buyer Protection Directive applies, you as a consumer must make the purchase from an entrepreneur. Please note that the Buyer Protection Directive only applies to payments made with Sofort if it is expressly stated on the payment method selection page in the merchant's online store.

I have more questions about my payment. Can I speak to someone from Klarna?

Yes of course! You can chat with us in the app at any time or call us on 0221 669 501 10

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Engagement & Wedding Ring Resizing Guide

7th October 2020

by Kundan

engagement ring size

Have you found the perfect ring but concerned it won't fit on your special day? Whether you are in the market for an engagement ring or a wedding band, there are numerous ways to find your ring size (or your partner’s). Of course, finding someone else's ring size, particularly for a surprise proposal, can be somewhat trickier. Here we discuss everything you need to know in our engagement ring and wedding ring resizing guide.

How to find your partner's ring size

If you are thinking of popping the question to that special someone or you are buying their wedding ring for them, finding their ring size can feel tricky. Here are a few great ways to find their size ahead of time:

  • Ask them! - This may seem obvious but asking your partner for their ring size is acceptable, even more so if you have discussed getting engaged before. You could even ask the question discreetly, for example, if you are passing a jewellery store so that you do not give away the surprise.

  • Ask their friends or relatives - One of your partner’s friends or relatives may know your loved one’s ring size. Ask around and see if you can get some information.

  • "Borrow" their jewellery - If your partner likes to wear rings already, you are probably in luck. "Borrow" a ring (ideally one they wear on the ring finger of their left hand) and take it to a store where they can help find the size. 

It is better to get an approximate ring size rather than buy one that is far too big or small as it makes the resizing process simpler. We offer a free ring sizer tool that you can order and plenty more information in our ring size education guide.

How should your engagement ring and wedding rings fit?

wedding engagement rings

Like all rings, your engagement ring and wedding rings should fit comfortably. They should slide on easy, but there should be enough resistance so that they don’t slide off your hand. You can check whether your rings are a good fit by sliding them on and off. If they take a couple of seconds and slight pressure to slide over your knuckle but do not get stuck or need a lot of force to remove, then they are a good fit. It shouldn’t take a lot of effort to remove your rings and, as you will most likely wear them all the time, there needs to be enough room for when your fingers get too hot or cold. 

How are rings resized?

There are a variety of methods jewellers used to resize rings. Typically, to resize a ring that is too large, a jeweller will remove a small section of the shank and then reattach the ends with solder before cleaning and polishing it back to pristine condition. A ring that is too small is harder to resize but is typically done by cutting the shank of the ring and inserting a small amount of metal between the two cut ends to make the circumference larger.

How long does it take to get rings resized?

It can take a few weeks to get rings resized. It depends on the jeweller or company you choose to go to, the complexity of the work required and their schedule or workload.

How much is it to resize rings?

If you have purchased a ring from us, we offer a 30-day free ring resizing for most styles if they are in an unworn condition. It includes resizing for up to two sizes up or down. There are additional charges for rings that need resizing more than two sizes either way. For this reason, it is a good idea to get the ring size as accurate as possible before placing an order with us. For more information about the costs involved to resize your ring, you can contact our customer care team.


Can all engagement rings and wedding rings be resized?

We can resize most engagement rings and wedding rings, although there are a few exceptions. For example, if there is a big difference between the ring size you have and the ring size you need, it may be impossible to resize. Unfortunately, we also cannot resize engraved rings or rings created using our bespoke jewellery service, due to the nature of the design. So, if you are buying a bespoke jewellery design or looking to get your ring engraved, you should get accurately measured in a store.

Discover our selection of diamond rings, perfect for any milestone, or head to our other article to find out how to clean diamond rings at home.

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