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Diamonds Factory
Glandore Offices
The Marlay Suite Fitzwilliam Hall,
Fitzwilliam Place Dublin 2

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Happy Customers

We’ve served more than 50,000 happy customers, and this figure keeps growing. We still love the fact that we are intimately involved in all these people sharing their love for one another. It’s one of the great joys of working in the diamond jewellery industry.

What our customers say about us



3407 customers have written a review on Trustpilot

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    Azam Sheikh, 10. May

    Becky was super helpful, made choosing my partners wedding and engagement rings really easy! The process was very smooth, Becky showed us all the options and really made the experience feel special.


    MB, 10. May

    I recently attended the Hatton Garden store for an appointment to pick out an engagement ring. I cannot thank Charlotte enough for the fantastic service she provided at the time in the store. She ran through the various options with me in terms of selecting the right diamond and setting and just generally worked with me to select exactly what I was looking for. Not only that though, but the remote assistance that Charlotte has provided since I attended the appointment has been absolutely first rate. She’s really gone above and beyond and I cannot recommend highly enough. Looking forward to collecting the ring once it’s available in a few weeks time.


    Louise Osullivan, 10. May

    Totally happy with the service from Becky , she was professional, knowledgeable and most of all friendly. Definitely would use the services from the Diamond Factory again.


    Kate James, 10. May

    Couldn’t recommend the diamond factory enough. Becky at the Hatton Garden branch has been a superstar. Made the process feel really easy and exciting. The ring is better than I could have ever imagined.


    P, 07. May

    My partner and I went in to pick an engagement ring and with the fantastic guidance of Emily at the Hatton Garden branch we came away with a ring that we are both extremely pleased with. Thank you so much Emily you were brilliant and will highly recommend you to others.


    Elliot Bullock, 06. May

    Absolutely wonderful service by Emily at the Hatton Garden showroom, extremely knowledgeable and friendly. I purchased an engagement ring online just before Christmas at the height of the pandemic, unfortunately I got the wrong size. Emily was able to properly size my fiancée’s finger and then get the ring remade quickly with no hassle. Could not recommend Diamonds Factory enough, will 100% be back for the wedding bands.


    KJ, 05. May

    Saskia was really helpful and happily took me through several different options to make sure I got exactly what I wanted in time.


    Miss Bianca Sampaio, 05. May

    I big thank you to Saskia in London for attending us so brilliantly (and patiently). From booking the first appointment to helping us choosing, sizing, every details. Looooads of patience, professionalism with a personal touch. We are now resizing two rings and were again brilliantly attended by Emily (store manager in London). Great service! Congrats to Diamond Factory Team!


    Mrs Taylor, 05. May

    Excellent service. Lawrie really helpful both with emails and in person. Made us all(including our Labrador) feel very welcome. No rush, she had time to help us determine exactly what was wanted. She gave good advice and had various examples for us to see which was much appreciated. Can’t thank staff at diamonds factor enough for getting my beautiful ring to me for my birthday. Would definitely use again.thank you.


    Mr Yule, 05. May

    We were very pleased with this ring. It's great that you can choose the exact spec yourselves. Carat size, gold colour, diamond colour etc.


    Ian Balgowan, 04. May

    Easy to order, quick delivery and nice product.


    Dustin, 04. May

    Excellent product, way better than the image! Professional customer service as well, they can give you updates on your item through the Chat Portal.


    Ester Aldred, 04. May

    I can not rate this store highly enough. I am so pleased with my purchases and these could not have been completed with the excellent customer that they provide. Thank you so much Diamonds Factory and staff.


    Curtis Jordan, 03. May

    Superb service, would recommend to anyone.


    Joseph Kelly, 02. May

    I had a wonderful experience start to finish with DF. Emily at the Hatton Garden branch was extremely helpful guiding me through the process of buying the ring and always on hand to support with any questions. The ring is a solitaire style which stands out beautifully and my now fiancé was over the moon to have received it. I would fully recommend DF and Emily’s services at Hatton Garden.


    Customer, 30. Apr

    No issues at all, my order was shipped after a reasonable waiting time, The website is user friendly and clear, with many options to customize your item so you know what you'll get.


    A Morris, 27. Apr

    Wow! The wonderful team at Hatton Garden store did not disappoint. Great service, super helpful and a shout out to Becky who really took the time to show us a variety of options, which was great but also led to spending more money than we planned ha ha ha!. We are looking forward to collecting our purchases in a few weeks.


    james, 27. Apr

    Really helpful when I needed to return something and reorder. Would recommend going to the Hatton Garden shop as they have a great selection. Would use them again without doubt. James



629 customers have written a review on Trustpilot

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    Anne V., 04. May

    Très belle bague Envoi rapide Service impeccable Merci


    david lazzaroni, 26. Apr

    impeccablelivraison dans les temps, le collier est superbe


    Antony D, 23. Apr

    Je ne m'attendais pas à aussi bien ! Belle prestation, plusieurs échanges sérieux ainsi que des conseils de la part de diamonds Factory, colis soigné. Le rendu est super ! Je ne peux que recommander ce site !


    Thomas Forget, 23. Apr

    Parfait, très pro


    Durez Sylvain, 26. Mar

    Très bien Sélection facile sur le site avec des explications claires. Rien à redire. Vanessa et Cynthia participent très largement a l'appréciation globale des clients Leurs disponibilités et leurs réactivités doivent être appréciées par tous Je recommanderais sans soucis pour un prochain événement et je vous recommande vraiment ce site


    Bose Morakinyo, 10. Feb

    Brilliant service from start to finish. Received immediate call back after sending email request for an appointment. I was assigned lovely Becky. She took time to answer all my questions and showed me some many beautiful designs with no pressure. My partner love the beautiful halo ring purchased. Will definitely come back for the wedding band in due course. Thanks Becky.


    Pascal G, 10. Feb

    Bonne qualité, gamme variée, site très bien fait qui vous permet de faire le bon choix facilement. bonne gestion des commandes C est mon second achat et je reviendrais pour le prochain merci


    FRANCOISE, 10. Feb

    J'ai commandé une bague et un pendentif avec sa chaîne.Tout est parfait sauf le fermoir de la chaîne vraiment très petit: impossible de l'utiliser seule!


    Thierry , 07. Feb

    Aucune surprise, qualité, conseil efficace et sympa de la conseillère clientèle, produit au top


    Rubén Naranjo Izquierdo, 04. Feb

    Le produit est merveilleux, mais l’expérience d’achat et livraison c’était pas terrible. Le processus d’achat ne mention jamais la partie ou on fait un offre qui doive être accepté (et qui prends du temps). En plus y n’y a pas trop de suivi de la commande, il a fallu que je contacte le SAP plusieurs fois pour savoir ou en était ma commande. Par contre le SAP est très rapide, cordial et efficace.


    MMC, 28. Jan

    Ravi de mon achat. Service client au top malgré le contexte Brexit.


    Christine Verrey, 16. Jan

    Une description détaillée de la qualité du diamant et un bijou fini conforme à ce proposé sur le site. Un bel emballage pour le cadeau à l'arrivée ce n'est pas tous les jours qu'on reçoit un diamant et un certificat d'authenticité pour l'assurance. Pour moi c'etait mon premier diamant je suis hyper contente il est super beau.


    CL, 04. Jan

    Très bon accueil et très satisfaite de mon pendentif et de ma chaîne. L’envoi était sécurisé et emballé avec soin. Je recommande


    A.Daniel, 04. Jan

    Super qualité, aucun soucis de livraison. À refaire !



557 customers have written a review on Trustpilot

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    KK, 06. May

    Top! Herzlichen Dank! Gerne wieder ;-)

  • Stefanie Kafka, 04. May

    Super schöner Diamantring, edle Verpackung, selbst bei Rückfragen eine freundliche Beratung. Ich bin mehr als zufrieden und würde dort wieder kaufen. Vielen lieben Dank.

  • U. E., 04. May

    Es ist ein schöner Ring. Verpackung und Versand gut. Und er funkelt wunderschön 😍

  • M.Dogan, 04. May

    Sehr Professionelle Verarbeitung. Sicherer und vertrauenswürdige Sendung. Bei fragen sofortige Hilfe und Unterstützung.

  • Xyz, 04. May

    Sehr guter Service

  • Lavinia Kozlik, 04. May

    Bin begeistert🤩🤩🤩 Habe mir schon Ringe, Ohrringe... toller Schmuck

  • Carsten S., 04. May

    Sehr schönes Schmuckstück, ganz tolle Verarbeitung. Meine Frau hat sich sehr darüber gefreut.

  • Bayram Abdullah, 20. Apr

    Sehr hilfreich Top Kunden Service 🤩

  • Holger , 21. Mar

    Alles top: sehr, sehr schöner Diamant, sehr aufmerksamer Service, Lieferzeit wie beschrieben!

  • Martin Schwalbe, 19. Mar

    Sehr zufrieden, guter Telefon Kontakt. Der Ring kam sehr gut an. Gerne wieder.

  • KHM, 18. Mar

    Von der Bestellung bis zur pünktlich erhaltenen Ware : Alles prima und in hervorragender Qualität.

  • Aneta Koseva, 08. Mar

    Die Diamanten Ohrringe, die ich bestellt habe, sind sehr schoh an werde noch mal von diamondsfactory bestellen. Ich solte leider 1 woche mehr warten, wegen Bulgarische Zollbeamte und bin sehr froh, dass ich sollte Nichts zahlen.

  • Da Nnyb Ausf, 05. Mar

    Frau Steeg ist großartig. Sie hat mich ganz wunderbar beraten und das Ergebnis meiner Ohrringe war einfach nur WOW! Vielen Dank, ich / wir kommen wieder.